kirby Casino & Sportsbook Service Notice
We at kirby operate an online gaming platform available only where local law permits. Our services are not licensed under Indonesian national law, nor do we claim to operate under any specific jurisdiction's gaming licence. Instead, we function as an entertainment service whose legal status depends entirely on the jurisdiction where you access us from.
This legal notice explains the jurisdiction-restricted nature of our platform, our service commitments, and your responsibility to verify compliance with local regulations before opening an account. We urge all prospective users to read this notice carefully and to consult local legal resources if they are uncertain about their jurisdiction's regulations.
By accessing kirby, you acknowledge that you have reviewed this notice and understand the jurisdiction-restricted framework under which we operate.
Service Availability and Jurisdiction Notice
We do not offer our services in jurisdictions where online wagering is prohibited by local law. We do not operate under any gaming licence issued by Indonesia or any other specific country. Our platform functions as an entertainment service in jurisdictions where local law permits access and use by residents. It is the responsibility of each user to verify that accessing kirby complies with the laws of their own jurisdiction before registering an account.
We reserve the right to restrict or terminate service access in any jurisdiction where we determine that continued operation would violate local law. If we restrict your access due to jurisdiction-based concerns, we will notify you and provide a reasonable window for you to withdraw any remaining funds in your account. We will not forfeit funds due to jurisdiction-based access restrictions—your balance remains available for withdrawal through your original deposit method.
Account Eligibility and User Responsibility on kirby
To open an account on kirby, you must meet basic eligibility criteria. You must be of legal age in your jurisdiction—typically 18 years or older. You must not be a resident of a jurisdiction where online gaming is prohibited or heavily restricted. You must not be subject to any legal prohibition against accessing online gaming services. It is your sole responsibility to verify these conditions before registering.
We conduct Know Your Customer (KYC) verification to confirm identity and prevent underage access, fraud, and money laundering. During verification, you upload government-issued identity documents and proof of address. Our verification team reviews these documents and checks them against public and internal databases. If we identify any indication that you do not meet our eligibility criteria—for example, if your documents suggest you are below the legal age threshold or if you are located in a prohibited jurisdiction—we will reject your application and, if funds have been deposited, provide instructions for withdrawal.
Users based in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same eligibility verification as all other players. We do not vary our standards by city or region. Each user must independently verify that their jurisdiction permits access to kirby before opening an account.
No Licence Claims
kirby does not hold a gaming licence issued by Indonesia, the Ministry of Tourism and Creative Economy, any provincial government, or any other national authority. We do not claim to operate under Curaçao licensing, Malta licensing, or any other offshore jurisdiction's gaming regulators. We operate as an entertainment platform in jurisdictions where local law permits such access.
We include this notice because some online gaming platforms misrepresent their legal status through false licence claims or vague regulatory references. We choose instead to be explicit: we are not licensed in Indonesia. We do not hold a licence that grants us legal authority to operate domestically. If Indonesian national law prohibits access to our services from within Indonesia, users residing in Indonesia must not access our platform.
Payment Methods and Local Context
We accept deposits via payment methods popular in Indonesia and the broader Southeast Asian region: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank transfers (mobile banking, local payment, online payment, e-wallet). We maintain relationships with payment processors and financial institutions that serve these channels. However, the legal status of payment processing for online gaming varies by jurisdiction. Users must verify that transferring funds to kirby through these methods complies with their local regulations. Some jurisdictions restrict payment processors from accepting transactions for online gaming services, even if the services themselves are not explicitly prohibited.
If your jurisdiction restricts payment processing for online gaming, attempting to deposit through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers may expose you to legal risk. We cannot advise you on your local regulations—you must consult local legal resources or a lawyer if you are uncertain. We recommend that users in jurisdictions with unclear or restrictive gaming regulations refrain from accessing kirby until they have verified compliance through authoritative local sources.
Data Protection and Privacy on kirby
We protect your personal data in accordance with applicable privacy and data-protection laws. Your identity documents, payment information, account activity, and communication history are stored securely and accessed only by authorised personnel for legitimate business purposes (account verification, fraud prevention, dispute resolution, legal compliance).
For detailed information about how we collect, use, store, and protect your data, please review our Privacy PolicyThat document explains your rights regarding your personal information, including the right to request access, correction, or deletion (subject to legal retention requirements). You can contact us to exercise any of these rights.
Dispute Resolution and Complaints
If you believe an error has occurred on your kirby account—such as a missing deposit, incorrect game outcome, or unauthorised withdrawal—contact our support team immediately. We investigate all complaints thoroughly and respond within one to two business days. Our investigation process includes reviewing transaction logs, game records, and account activity. If we identify an error on our part, we will correct it and credit your account accordingly.
If you remain unsatisfied after our investigation, you can escalate your complaint to our management team. We maintain a formal complaints procedure that ensures your concern receives senior-level review. We aim to resolve all disputes fairly and transparently. Our support team is available in English via live chat, email, and our FAQ section
Changes to Our Notice and Service Terms
We may update this legal notice and our terms and conditions from time to time to reflect changes in our operations, legal requirements, or service offerings. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of kirby after the notification period constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance before the changes take effect.
We encourage you to review this notice and our terms periodically, particularly around events like Liga 1 season, Piala AFF tournament, Piala Indonesia finals, Idul Fitri, Idul Adha, Imlek, and Nyepi, when local circumstances or regulatory environments may shift.
Contact for Legal Inquiries
If you have questions about our jurisdiction-restricted status, legal compliance, data protection, or any other regulatory matter, contact our support team. We maintain correspondence in English and can address formal legal inquiries through our official channels. Our support team is available via live chat (fastest response during business hours), email, and our FAQ section
We at kirby remain committed to operating transparently within legal boundaries. We acknowledge that online gaming regulation is evolving across jurisdictions and that the legal status of our platform may change over time. We encourage all users to stay informed about their local regulations and to contact us if they have questions about compliance. This legal notice reflects our current understanding and commitment; it is not legal advice, and users should consult local legal resources for jurisdiction-specific guidance.