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Opening an account with kirby involves four steps. First, visit the registration page, enter your email or phone number, and create a password (subject to verification). Next, upload a government-issued ID card or passport for KYC verification (typical review window subject to verification). Once…

If a deposit does not confirm after subject to verification, the transaction is typically reversed to your source account (e-wallet or bank) within 1–2 banking days. You can check the transaction status in your account's Payment History. If the…

Before playing, we recommend reviewing three key documents. First, read our Terms and Conditions, which outline account responsibilities, game rules, bonus terms, and our jurisdiction-restricted access policy (services available only where local law permits). Second, check the specific…

Free bets and free spins are optional promotions tied to your welcome offer or ongoing loyalty-tier rewards. Free bets appear as standalone credits in your account under Bonus Balance — you can apply them to eligible football or live-casino games. Free spins arerestricted to specific slot games and usually valid for 7–30 days. Both free bets and free spins carry term restrictions — you must wager them a set number of times before withdrawing winnings. Check your Promotions tab to see active offers, their expiry dates, and eligible games. Not all games qualify; blocked titles are noted in the terms. Free funds cannot be withdrawn directly; they must be played through first.

To request account closure or data deletion, contact our support team via the Help Centre or email. Submit a formal request stating your intention to close your account permanently. Our team will verify your identity (matching registered details), process your request within 3–5 business days, and send you a confirmation. Closed accounts cannot be reopened; a new account requires a fresh registration. Historical transaction records are retained for regulatory compliance (typically 5–7 years) but your profile data is archived. Withdrawal of remaining balance occurs before closure. Data-deletion requests comply with our Privacy Policy and applicable local data-protection laws.

We offer support through multiple channels. Live chat is available in English via your account dashboard (response window subject to verification during business hours). Email support accepts inquiries at our Help Centre contact form; expect a reply within 1–2 business days. Our FAQ section answers common account, payment, and game-rule questions. For urgent issues (account access loss, security concerns), prioritize live chat or call our support line if available in your region. Include your account email or username, a clear description of your issue, and any relevant transaction reference numbers. Support staff will not ask for your password or PIN.

For KYC verification, upload one government-issued photo ID: a national ID card (KTP), passport, or driver's license. The document must be valid (not expired) and show your full legal name, date of birth, and clear facial features. Submit a clear front-facing photo via your account's Verification page. Our system auto-checks the upload for completeness; if any detail is blurry or obscured, we request a new photo. Typical review takes subject to verification, though complex cases may take up to 24 hours. Once approved, your account is fully activated and you can deposit and withdraw. If verification fails, support will explain the reason and invite resubmission. Personal data is encrypted and stored securely per our Privacy Policy.

kirby does not charge deposit or withdrawal fees. However, your e-wallet provider or bank may apply their own fees; these are deducted by the third-party provider, not by us. For example, some bank virtual-account transfers carry a small inter-bank transfer charge, or an e-wallet may deduct a convenience fee on cash-in transactions. Check your bank's or e-wallet's fee schedule before depositing. Our platform displays any applicable third-party charges at the confirmation screen before you proceed. Withdrawal amounts shown in your account are net of any platform fees (none) but may reflect bank processing charges if applicable. If you suspect an incorrect deduction, contact your bank or e-wallet first, then reach out to our support team with transaction details.

Our platform features four main categories. Slots include titles from Pragmatic Play, PG Soft, Habanero, and others — ranging from classic three-reel games to modern feature-rich titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Football betting covers Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other leagues with live-match information and scheduled events. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with multi-camera studios and English-speaking dealers. Esports markets track mobile titles like Mobile Legends, Free Fire, and PUBG Mobile. Each category includes detailed game rules, minimum/maximum limits, and odds explanations. Browse via the Home tab or use filters to narrow by provider, theme, or feature.

Our loyalty programme rewards account activity with tier-based benefits. As you play slots, bet on football, or join live-dealer tables, you earn points on net wagered amounts. Accumulate points to climb tiers: Bronze → Silver → Gold → Platinum. Each tier unlocks higher cashback percentages, exclusive free spins, priority withdrawal processing, and birthday bonuses. Your tier resets annually, but tier benefits apply immediately upon reaching a new level. Check your Loyalty Dashboard to see your current points, tier progress, and available rewards. Redeemable rewards (bonus balance or free spins) appear in your account once claimed. Tier status is not affected by account balance — only by activity — so consistent play across categories helps you progress faster.

Your account settings include several control tools. Set a daily, weekly, or monthly account preferences to manage spending — limits take effect immediately and are reset on your chosen schedule. Enable a session timer to automatically log out after subject to verification, 1 hour, or your preferred duration of inactivity. Two-factor authentication (2FA) via email or SMS strengthens login security. Password and security-question updates let you change your credentials at any time. Account activity logs show recent logins and transactions. You can also set a self-imposed break (temporary account suspension) lasting days or weeks; your account remains open but inactive. All these tools are found in Settings > Account Preferences. Use them proactively to maintain control and protect your account.

To open a support ticket, log into your account and click Help > Contact Us. Select your issue category (Account, Payment, Game, or Other), write a clear description (include your username and relevant reference numbers), and submit. Our team assigns your ticket a unique ID (e.g., #ABC123456) and sends an acknowledgement to your registered email within subject to verification. Initial response typically arrives within 1–2 business hours for urgent issues (account access, security) and 4–24 hours for general inquiries. You can track ticket status in your account's Support section and reply directly to email updates. For faster resolution, provide all relevant details upfront: transaction dates, game names, screenshots, and your timezone. If live chat is available, use it for quicker answers to simple questions.